FAQ's of Free Debit MasterCard

Who is Payoneer?

Payoneer markets, manages and services prepaid MasterCard® cards. Payoneer works together with MetaBank to issue and process our cards. A leader in offering prepaid solutions for online applications, Payoneer has offices in New York and Tel Aviv. We appreciate customer feedback; please send any comments or suggestions to support@payoneer.com .

Who can get a prepaid MasterCard® card?

Anyone over the age of 18, with or without a bank account can receive the prepaid MasterCard card provided by Payoneer.

How do I find an ATM*?

Click on this link to view available ATM’s* on MasterCard International’s site: http://www.mastercard.com/us/personal/en/cardholderservices/atmlocations/index.html

The ATM* gives me choices of multiple accounts to choose from to withdraw money, which one should I choose? Options ATM’s* may display are: Credit Card / Debit Card / Savings / Current / Checking

The choice should be “Current” or “Checking”

What are the costs associated with the prepaid MasterCard card?

Please visit our Pricing and Fees section to view card use and loading fees.

How can I use the prepaid MasterCard card?

The prepaid MasterCard card works just like any other prepaid MasterCard card. The card is accepted at locations worldwide, wherever Debit MasterCard is accepted. You can use it at point of sale locations to make purchases, whether online or at retail locations. You can also use the prepaid MasterCard card at ATMs* worldwide to withdraw cash. With the added security of choosing your own PIN, you can be assured of no unauthorized use of your card.

Can I use the prepaid MasterCard card on the internet?

The prepaid MasterCard card may be used for online transactions wherever Debit MasterCard is an accepted form of payment.

Who can use the card?

The cardholder is the person whose name is imprinted on the card. This is the person to whom the card was issued and the named person is the only authorized user of the card.

What happens to my card if I don't use it?

If the card value is depleted to zero, no fees will apply.

How do I activate my card?

Once you receive your card in the mail, you can activate it as follows:

* Click on Activate on the Payoneer homepage.

* Enter the UserID and Password you chose when your card was ordered.

* Enter your new PIN (must be 4 digits) and click Activate.

* Click Continue. Payoneer will display a confirmation message and send

an e-mail when you have successfully changed the PIN.

Note: Do not use your card unless funds are loaded. Some ATM’s* will “eat” your card, if you use it without any funds available.

How do payments to me become available on my prepaid MasterCard card?

Whenever payments are loaded to your prepaid MasterCard card, you will be notified by email and will be required to accept payment. These funds will be available to you within 2 to 4 business days of accepting payment. Please make sure that payouts@payoneer.com emails are not being directed to your bulk mail.

Can I load my prepaid MasterCard card in other ways?

Yes. You can load the prepaid MasterCard card with other credit cards (Visa® or MasterCard). If you are a U.S. cardholder, you can also load via debit cards, electronic checks or cash.

How do I check my balance?

* Click on My Account (note: you can also click on My Account from the Payoneer homepage).

* Enter the UserID and Password you chose when your card was ordered.

* Select the option to view your balance.

What are the load limits and spending limits on the card?

This card allows a total limit of $12,500. A daily spending limit is set at $2,500. Daily cash withdrawal limit, both at ATM and bank teller, is set to $1,000. Example: After making a $1,000 cash withdrawal, the card can be used for a POS purchase of up to $1,500 within the same day.

Notes:

* Local ATM networks may impose lower withdrawal limits than the limits stated above.

* The card should only used after it’s been activated and loaded with funds. Attempting to use it before it is activated and loaded carries the risk of losing it to the ATM machine.

* Fees may apply. Please refer to your cardholder agreement for more information.

What do I do if my card is lost or stolen?

Contact us immediately to report a lost or stolen card.

We are available 24 hours a day, 7 days a week at the following number: 1-646-224-6993

How do I cancel the card and get any remaining funds back?

You may cancel your card, by sending an e-mail request to support@payoneer.com. Please state the last 8 digits of your card and the name of the cardholder, as it appears on the card. Payoneer will cancel the card. You may withdraw the remaining funds at an ATM*.

Should I need additional customer service support, when should I contact my paying Partner and

when should I contact Payoneer?

You should contact your paying Partner for all issues relating to how they track your earnings. Once any funds are loaded onto your card, any questions you may have about your card account and/or card usage should be directed to Payoneer.

For other Frequently Asked Questions, please go to www.payoneer.com